Here are five things to know before you use a ride-sharing service from the airport.
Ride-hailing services like Uber and Lyft have been helping customers get to and from the airport for years. Because no two travelers or trips are exactly alike, the services have added new features to make your trip to or from the airport faster, easier, and more comfortable no matter who you are traveling with or where you are headed.
Before your next trip, here are five things you should know before landing in an unfamiliar city and catching a ride from the airport.
1. Preorder airport rides with Lyft when you land.
At some airports, the pickup area for ride-hailing services may be right outside of the baggage claim area. At others, you may have a long walk or shuttle ride before getting into your ride. If you book your ride too early and don’t get to the pickup area before your ride arrives, you may have to pay cancellation or wait-time fees. Knowing exactly when to reserve your ride can be tricky, but Lyft now makes it easier.
At select airports—including Los Angeles International Airport (LAX), Chicago’s O’Hare International Airport (ORD), and Midway International Airport (MDW)—customers can now preorder a ride as soon as their flight lands and be matched with a driver as they get closer to the pickup area. You can even note whether or not you have checked bags to collect, and Lyft will factor that into your pickup time.
The service is coming soon to Austin-Bergstrom International Airport (AUS), New York’s John F. Kennedy International Airport (JFK), and Seattle-Tacoma International Airport (SEA), and will continue to roll out to other major airports across the country in the future.
2. Schedule a ride from the airport in advance with Uber.
Rather than a “reserve when you land” option, Uber offers riders the opportunity to request a ride up to 90 days in advance with Uber Reserve. Travelers can schedule advance rides at more than 50 major U.S. airports and select international airports in Europe and Africa.
To use the feature, hit the “Reserve” icon in the Uber app and choose the date and time of your ride. Your driver will wait at the pickup spot for up to 15 minutes (it varies per ride) after your scheduled arrival time. If your plans change, you can cancel your ride at no charge up to 60 minutes before your scheduled pickup time. There’s also an option to match with a new driver if your flight is delayed and you land outside of your designated pickup window.
3. Families can request a ride with a car seat.
If you are traveling with a child, Uber and Lyft both have features to help you get your little one to where you are going safely.
Lyft has an option called “Car Seat Mode” that matches riders with drivers who already have a car seat installed in their car. According to the Lyft website, drivers have forward-facing Immi Go car seats, which are designed for children ages three and up who are from 31 inches to 52 inches tall and weigh between 22 and 48 pounds. If this option is available in your city, you will see “car seat” as a ride type when reserving your ride. There’s a $10 fee in addition to the regular ride fare.
Similarly, Uber is currently rolling out its Uber Car Seat service in New York City and Los Angeles. If the option is available when you request your ride, you can reserve a car with a Nuna Rava car seat installed, which is suitable for babies or children weighing between five and 65 pounds.
4. Remember when you reserve a ride matters.
Want to avoid hefty cancellation or wait-time fees because you aren’t at the airport pickup area at the scheduled time? Familiarize yourself with the airport’s ride-share set-up—each one is different! For example, at Los Angeles International Airport (LAX), once you land, you have to take the LAXit shuttle to a designated lot (unless you pony up for curbside pickup with Uber Black). If you book your ride as you are taxiing down the runway after landing, you are almost certain to miss your pickup time.
Check the airport’s website or your chosen ride-hailing app for instructions before you reserve a ride. In looking up online instructions for using Uber at Midway Airport, it directs you to a website with exact directions on where to exit the airport and where to meet your driver.
Timing matters. Don’t reserve a ride with a driver who is six minutes away if you aren’t six minutes away from the designated pickup area.
5. Consider alternatives to Lyft and Uber from the airport.
While Uber and Lyft are by far the most popular ride-hailing services, they aren’t the only options out there. For example, if you’re looking for something a little more upscale, give Blacklane a try. With Blacklane, you can reserve your airport pickup in advance, and your chauffeur will pick you up in a luxury car to get you where you need to go. The big difference between Blacklane and other ride-hailing services is your chauffeur will go the extra mile to track your flight for delays and adjust the pickup time for you. There are also new ride-hailing startups like the bright blue Tesla cars operated by Revel, now doing pickups at New York-area airports.
On the other end of the spectrum, there are many times when a good old-fashioned yellow taxi is the easiest way to get from the airport to your destination. The taxi pickup area is sometimes closer than the ride-hailing pickup area, and you don’t have to play the game of timing it right, hoping the driver doesn’t cancel, etc. Instead, you just get in the cab and go.
Most airports have designated waiting areas for taxis, with plenty of yellow cabs lined up and waiting to whisk you away. Your wait time is often determined by the number of other travelers also waiting for a taxi cab. Increasingly, most cabs also accept credit cards, which helps if you aren’t a cash-carrying traveler.
Note: It’s important to go to the designated area for taxis if you want one, as unauthorized drivers will often hover near the airport exit (or even inside baggage claim), offering to give you a ride. These drivers are not licensed through the city, and not only will they possibly overcharge you, but you also have no guarantee they are safe drivers or properly insured.
And, of course, in some cities, trains or subways can be the most convenient (and affordable) way to get from the airport into the city.
Twist’s Take: Getting from the airport to your destination keeps getting easier as ride-hailing apps improve their offerings. To make the most of these features, familiarize yourself ahead of time so your travel day goes off without a hitch.
